Thank you for choosing Coffee or Tea Travel Services. Please review our Booking Policy carefully, as it outlines our mutual rights and responsibilities. By confirming your booking, you acknowledge that you have read and agree to these terms and conditions.

Peak Season
During the Peak Season (December 20 to January 15), prices are higher, and additional supplements may apply for special events like Christmas and New Years Eve Gala Dinners. To secure your preferred accommodations, we recommend booking at least 90 days in advance.

Children
We recognize that some resorts are more suitable for children. Please inform us of your childrens ages when booking, so we can advise you on the best options. Note that safety regulations may restrict access to certain villa types for younger children.

Room Availability
Room availability is subject to change and depends on various factors. We do not hold rooms without written confirmation from you.

Rates
Rates are quoted in USD/ EUR and are estimates. The final price depends on factors such as season, number of guests, villa category, and meal plan.

Booking Process
Prices quoted in your personalized quote are valid for 7 days. Once you confirm a quote, we will process your booking and provide a confirmation number, pro forma invoice, and payment receipt upon receiving your consent.

Payment
Our company have US$ and LKR bank accounts and payment can be a bank transfer. Bank transfers may take 3-7 banking days to process. Detailed cost breakdowns are not provided.

Working Hours
Our Travel Consultants are available daily from 9 am to 9 pm (UTC/GMT +5:00). For urgent assistance outside these hours, please contact us at +94 77 1511-726 (Direct & WhatsApp) or [email protected]

Hotel Check-in and Check-out
Standard check-in is at 2:00 pm and check-out at 12:00 noon. Early check-in or late check-out requests are subject to availability and may incur additional charges.

Late Check-Out Charges
Late check-out fees apply if you wish to keep the room after 6:00 pm, subject to availability.

Tour itinerary and amendments

• The final confirmed itinerary, agreed upon by both parties, will be adhered to throughout the tour. Any proposed changes to the itinerary must be communicated via email at least 14 days prior to the tour start date. Please note that such changes may incur additional charges, which are the responsibility of the guest.
  
  
• During the tour, if guests wish to alter the itinerary, they should inform the tour coordinator immediately. The feasibility of the changes will be assessed, and any additional costs will be communicated to the guest. Upon agreement and payment, changes to the tour will be implemented.
  
  
• Tour amendments are subject to availability and may result in changes to transfers and vouchers. Any price increases due to amendments are the guests responsibility.

Tour transfers
All the guests will be met the airport by our repetitive and will be escorted to their private vehicle. The same guide/ driver will accompany the journey from the start until the round tour is over and will be dropped at the airport unless there is an extended beach stay

• Private Transfer: Enjoy a private vehicle transfer for your entire journey in Sri Lanka. Based on the number of guests the vehicle would be fully air conditioned car, van, mini coach or a bus 
  
  
• Combined Transfer: Group transfers accommodating multiple passengers who will do the same tour itinerary together. Based on the number of vehicle would be fully air conditioned van, mini coach or a bus

Your convenience and comfort are our priorities throughout your journey. For any inquiries or assistance, please feel free to contact us.

Arrival/Departure at Airport
To ensure efficient check-in procedures at your hotel or resort, we kindly request complete traveler details in accordance with government regulations. Pre-registration will be arranged based on this information, streamlining your check-in process upon arrival. Please also notify us in advance if you will be traveling with multiple pieces of luggage, allowing us to organize a personal porter for your convenience. Your cooperation greatly contributes to a seamless and enjoyable travel experience.